Rug Cleaning Testimonials
Please take a few moments to read what our clients think of our service.
“Thank you for cleaning and trimming my rug- also for getting rid of all the white knots. The rug holds a soft spot for me. Thank you so much.”
Mrs G M
“Thank you so much for the wonderful job your team did on my rug…it looks far, far better than I had hoped! Thanks again for such great results and customer service…I will recommend you to all and sundry”.
Mrs A Slater
“Thank you for a fantastic job”
Mr S McCafferty
Senior Project Manager
Selfridges & Co
“Many thanks for the beautiful job you did on our rugs”
Mrs S G.
“Just a quick note to say how delighted we are with the work you did on our rug. It was with joy that I witnessed our old friend looking so good.”
“We were delighted with the service we received from Classic Rug Care, they were extremely helpful and our rugs returned beautifully clean – they had not looked those colours for years!”
“Many thanks for the very clean rugs and thank you for helping to put the white rug back down on the first floor”
“We are delighted with our beautifully cleaned and repaired rugs – so much better than having to buy new ones – and we loved the fringes that Ann had so beautifully re-worked.
We appreciated all the trouble you went to, even calling on us to treat the edges of our rugs to prevent them curling up, only hours before you were due to catch a flight.”
Mr and Mrs Bentley
“We just wanted to say a big thank you for repairing our Bokhara rug. You have done a fantastic job and we are really pleased. We would certainly highly recommend you to anyone else. Best Wishes”.
Mr and Mrs C
“Thank you so much – you did a really great job”
“We are very pleased with the rug – the repair and cleaning. It feels altogether much softer than before, as well as the colour being much more vibrant”
Mrs E. C.
Henley on Thames
“A huge thank you – a fantastic job”
“Many thanks for a job well done on my rug – I am very pleased with it”
“We are thrilled with the transformation of the 2 kelims and very much appreciate all your hard work. Very best wishes”.
Thanks a million, the carpets look great.
20 years ago, a door to door carpet cleaner cleaned my Indian Rug, with the result that the pile became hard and unyielding and the dirt seemed to sink in, I had not dared to clean the rug since. But I wanted to restore it to its former beauty so trusted this precious carpet to you. This is because you gave an immediate response with a reasonable quote in a sensible time frame. My carpet is now soft and clean and bright.
Thank you for your speedy and personal service.
“Just a short line to thank you for the excellent rug cleaning service you carried out for me recently. The rug itself is like new with newly invigorated colours throughout and a far more refreshed look than expected. The removal of the fringe was a great idea and makes the hoovering I’m burdened with, much easier. Once again thanks for your excellent service.
Mr H. Williams – Hornchurch, Essex.
“We are thrilled with the cleaning and repair of our two Bokhara rugs and they look quite splendid now that we have them down again in our dining room.
You may recall us telling you that we brought them back with us from Malaysia some 35 years ago, and they have been inconstant use ever since. Consequently they were really needing attention. The cleaning process exceeded our expectations, and the ‘invisible’ repairs you did plus trimming the tassels have immeasurably improved their appearance which we hope will be good for the next 35 years!
They are placed on 200 year old clay tiles, the floor of the original shop, and the Foxi Superplus Underlay you recommended stops them ‘creeping’, plus they are wonderfully soft and springy to walk on in bare feet! Very different.
Thanks again for the transformation you achieved, and we have no hesitation in recommending your services to others.
Mr & Mrs McKee – Royston, Hertfordshire
“Classic Rug Care were very helpful in cleaning a silk rug that had been heavily water and soot damaged after a house fire. Their in depth knowledge is clear, and the finished result is very pleasing. They undertook some repair work with excellent results.”
Mr R. Hallman – Hertfordshire
“Classic Rug Care were very helpful and easy to deal with. They went out of their way to be accommodating. Kindly collecting my rugs from my home, and arranging an early morning collection slot to fit in with me so I would be able to get to work on time. They also delivered the rugs back to me at my convenience and were very transparent with their costs. I will definitely be returning to them in the future and would recommend them to anyone who needed their rugs cleaned.
Ms S. Thorburn – Dulwich, London.
I wanted to thank you for taking such good care of my two favourite rugs. I have been searching for a rug cleaning company to entrust the cleaning of my rugs to and was very impressed when I came across your website. The amount of detailed information regarding your cleaning methods as well as the ways in which you advise rug owners to clean their own rugs persuaded me that I could trust you! Ease of collection and delivery is important too. It was such a pleasure to meet you, I love my rugs and love seeing them restored to their former glory – I had hoped for a good result but wasn’t sure that you could work that much magic! I have been singing your praises to my friends!
Mrs Eyre – North Weald, Essex.
“Came on time, no fuss, no mess, easy to follow advice.Job done”.
Mr S. Adkins – Chesham, Buckinghamshire.
“After being recommended to Classic Rug Care by John Lewis, where originally I bought my kelim rug, I contacted them with regards to cleaning my well used and quite dirty rug. (I have three small children!) They were absolutely delightful and Richard came right away to pick it up. They took it away and cleaned it and were not happy with the outcome and therefore cleaned it again until they felt it was spot on. This high standard of service was done without any additional charge but demonstrates the pride the Classic Rug Care Company has in their service and the commitment to their customers. My Husband and I were delighted with the service when Richard brought it back again to our home and it looks fantastic again. Thank you!”
Mrs Spence – Marlow, Buckinghamshire.
“The ideal door-to-door service, even within central London: our rug was collected on time cleaned beautifully and returned into our home as we had asked. Would thoroughly recommend Classic Rug Care”.
A.L. – Docklands, London.
“I am delighted with the Foxy Superplus Underlay. It gives the rug a much softer feel to walk on. I hope to see you again in the near future to treat my rug against stains etc.”
Mrs J. Stubblefield – Sunningdale, Berkshire
“Really excellent service for a competitive price.Entirely impressed with the final outcome.”
Ms C. Brook – Belgravia, London.
“I would like you to know how pleased we are with the repairs to the Bokhara rug and with the underlay which you fitted to our other large rug, which for the first time in the decade we have owned it, does not now slip an inch.”
Mr M. Steiner – Hampstead, London.
“We were recommended to Classic Rug Care originally by Luke Irwin Designer Rugs in Pimlico from whom we had bought a rug. Richard and his team are definitely experts in rug care and always respond quickly and attentively to any request or problem. They were excellent when we spilled something on the rug and we now have asked them to maintain our rug on a regular basis. We have no hesitation in recommending them.”
Mr & Mrs Cassie – Wandsworth, London
“It is my pleasure and privilege to thank you and give a glowing reference to you in regard to several carpets and rugs at my home that have been washed and repaired by you over a period of some months. I must say that I think the work is so good that, in fact, the items have been increased in value as a result of your expertise and attention. I shall be recommending your services to my friends and family.”
Mr J.V.Lunzer – Hampstead Heath Extension, London.
“They were recommended by businesses dealing in precious and antique carpets….very friendly and professional – efficient”
Mrs Schinder – Hampstead, London
“Thank you. You achieved miracles!”
Mrs Hill – Clapham, London
“Recommended by Oriental Rug Association…. Very friendly….also helpful re bad stains. I have already passed name on!”
Mrs Slater – Biggin Hill, Kent
My experience with Classic Rug Care was great. My Persian Carpet needed considerable work on the fringe. They did a great job and it was so helpful that they pick up and deliver at no extra charge. I would highly recommend them.
Mrs Krag – Maidenhead.
Thank you so much for returning my rug beautifully cleaned and MicroSealed. It is a real pleasure and I am delighted with it.
The service you provide is excellent and I would be happy to recommend it.
Mrs J M Tomlinson – Buckinghamshire
I would like to thank both you and your team for the tremendous service I received when you cleaned my two Chinese rugs.
Not only did you collect and deliver these back to me, but I was very pleased with the end result. My rugs were very dirty due to heavy traffic through our front passageway and one had sustained marks from a leaking radiator, but I am delighted to say they came back looking very good indeed and I was highly delighted.
Many, many thanks.
Margaret Howarth – Saffron Walden
Classic Rug Care did a great job on two difficult rugs of mine which came from a market in Sarajevo and were made out of threads which were nowhere colour fast. Indeed, they managed to make one of them, that had already run badly, look much better. The other came back as good as new.
M L-D – Islington.
We were most impressed by your service. Thank you for your help, our rug is still lovely and looking like new. We would certainly recommend you to anyone needing a similar service.
Peter Adams – Middx
I had a large circular rug that was in a very dirty state having been in storage for nearly ten years. Looking online I found Classic Rug Care and emailed to get a quote for cleaning my rug. The quote was very reasonable so an appointment was made for the rug to be collected. The driver arrived at the appointed time to collect the rug, a rare occurrence these days with most companies. I was contacted by the company after they had assessed the condition of my rug and told of the expected results. Due to the neglected state of the rug I wasn’t expecting a miracle. When the rug was cleaned an appointment was made for delivery and once again the driver arrived at the appointed time. When I examined the rug I found it was 1000% better than I had hoped for.
I would be pleased to recommend Classic Rug Care for their cleaning abilities and the Customer Service.
F Thompson – London SE5
What can I say about your service: First of all I spoke to a very helpful lady that got straight back to me with a price when I gave her my rug’s measurements. I’m not talking a massive rug maybe 10’ x 8’ but I was still treated as if I was spending a fortune. My rug was picked up from my house on time by a very nice man, cleaned and returned to me on the date I was told.
Fast efficient good service, very helpful and I have already recommended your service.
Thank you my cream and light brown handmade wool rug now looks like new.
Mrs Walton – Benfleet
I found Classic Rug Care’s details via John Lewis. I called Classic Rug Care and they arranged collection and return of my rugs tailored around my movements.
They took great care of my two 30 year old hand woven Persian rugs that needed to be cleaned and treated. The rugs had light wear and some moth damage. Classic Rug Care outlined my options for repair and restoration giving me all the information I needed to make my decision.
I highly recommend Classic Rug Care, they have done a great job and looked after my rugs really well. My friends and family have admired the rugs and thought they were like new.
Classic Rug Care are extremely knowledgeable about valuable rugs.
Mrs A deSilva – London
“I was very pleased with the result of your rug cleaning, it was done in a very efficient and tidy way and if need’s be, I would certainly use your service again without hesitation.”
Adrian Austin – Tower Bridge, London.
“Thank you so much for making our Kashmiri rug, look so much better. It had got damp unbeknown to us some years ago when we hung it on an outside wall and the rug somehow drew the damp in. The fringe was frayed and one corner of the rug was damaged and very thin. Now, after its repair and wash, the rug now hangs proudly back on an (inside) wall and looks lovely. Thank you very much Classic Rug Care.”
Mrs Bevan – Welwyn, Herts.
“We are very pleased with your service. Our rug, which was stained and grubby after several years of use, came back as new-fresh, clean and soft. We were also grateful for the collection and delivery which ensured careful treatment.”
Mrs Harris – Forest Hill, London.
“Recommended by Harrods…Nothing proved a problem….first class”
Mr E – Hertfordshire
“They were recommended by a lady in Holyport…very pleasant staff….a good job done”
Mrs Symons – Berkshire.
I first saw Classic Rug Care advertised on the back of your van and decided to take a chance with your services. I have now used Classic Rug Care to clean all of the oriental rugs in my flat and I couldn’t have been more pleased with the service in all respects – punctual pick-up and return, a price that reflected the work done and beautifully cleaned rugs. I will be using Classic Rug Care in the future and I highly recommend it to anyone thinking of having rugs cleaned.
Classic Rug Care have recently mended two old damaged Kelims for me. The results are wonderful and both Kelims have now been sympathetically restored and cleaned without losing any of the antiquity. I will certainly use them again.
Mrs E. H.
Thank you very much for the professional service I experienced. Your company quoted a competitive price without the need for several appointments beforehand. The collection was on time and my rugs returned looking like new!
Mrs E Scheepers
“I wanted to let you know how pleased we are with the service you provided in refringing our rug. We have given up hope of finding someone who would be able to help and are delighted with the result. It looks like new. Thank you very much indeed for a professional and friendly service.
Ms V Hole
“Many thanks for the excellent cleaning and restoration work you did for our rugs. My mother and I are absolutely delighted!
We will not hesitate to call if we need help in the future and will definitely be recommending your services to friends!”
“I was a bit concerned when my much loved Turkish Rugs went to Classic Rug Care to have the ends mended and to be washed. Were they really going to be alright? I need not have worried. The rugs came back transformed. What I thought was colour fading on the rugs turns out to have been 15 years of dirt! The difference is astounding. The colours are so vibrant again. In addition the refringing of the ends has been done so well it looks as if they have always had the new fringes.
Quite apart from the work on the carpets, I appreciated the collection and delivery service. All in all a very good experience and I have no hesitation in wholeheartedly recommending Classic Rug Care.
Our rugs look fantastic after your cleaning service, thank you! The friendly door to door collection and delivery service was also excellent. It was a pleasure dealing with you.
We wanted to find someone who cleaned oriental and other good quality rugs and googled for companies in our broad area who did this. Fortunately for us, Classic Rug Care came up and we contacted them with our needs. The response was quick and efficient and we had 3 rugs collected for cleaning and refurbishing. One rug, a long pile Bokhara type, was in very poor condition but it had sentimental value. Richard assured us that he could improve it and so it proved. All three were given a MicroSeal treatment which we hope will keep them looking good for many years to come.
We have already agreed to have another, larger, rug cleaning in the new year and would thoroughly recommend Classic Rug Care for their prompt service, fair pricing and knowledgeable approach to different needs.
Keith and Teresa Brown
Thank you so much for your efficient and friendly service when you cleaned, repaired and MicroSealed my rug. It isn’t the first time I’ve used your service and I went back to you because I know I could trust you to take good care of it for us. Our two rugs aren’t handmade but we’ve had the more than 30 years and want to keep them in good condition.
You came to collect at a time which we could negotiate – none of this waiting around for hours – and equally returned it in good order. The repair (whipping the sides) has been done well with the best colour match in with the colours of the rug. If felt soft and the colours have been enriched by a bath in spring water.
Thank you for your excellent service.
Mrs S. R.
Thank you once again for the wonderful job you did cleaning our rugs and carpets. As always, your cleaning and your customer service is outstanding and it is a pleasure doing business with Classic Rug Care. Also I must mention that the protective spray you put on the rugs and chairs works like a charm – I wish we had known about it when our children where young – worth every penny. I have already recommended you to all of my friends.
Thank you once again and I look forward to doing business again in the future.
I was very happy with the service and the interest that you show in the rugs that you clean.
Mr Fraser-Jenkins – Marylebone, London
Just to say how lovely (Stunning) the rugs look after your superb cleaning. It makes all the difference! Thank you again for doing such a superb job on the rugs – we are recommending you to everyone who sees them and asks how they look so stunning. Best wishes.
Mrs K Navaratnam
Lancaster Gate, London
I was delighted with how well my Chinese rug was cleaned, it has certainly made a difference to the brightness of the colours. Your collection and delivery service was very efficient and the friendlessness and advice given by both you and your wife was very much appreciated. I shall certainly recommend your service to others.
Mrs Drye – Great Bookham
I got Classic Rug Care’s name off the back of their van. I took a punt and decided to use them to clean three valuable rugs. I cannot fault the service that was offered or the result that was delivered and I will certainly not only be using Classic Rug Care again, but I will also be recommending them to anyone who needs to have a rug cleaned. 5 stars for service and value for money.
Christopher Joll – Earls Court
Thank you so much for rescuing a very expensive rug that is still only a year old and took ages to choose. As you know our dog was very keen on it too and was very thorough in marking his territory all over it.
It has arrived back as fresh as the day we bought it and he has been dissuaded from marking it again. Many thanks for your fabulous and thorough service. It is very much appreciated.
Fiona Heyes – Stoke Newington, London.
Good service as to picking up the carpet and returning. Also was very pleased with the cleanness and condition when it arrived back and looked so very smart.
P Williams – Loughton.
Very professional, efficient and respectful service. My rug was treated with great care and attention and came back in great condition. I would have no hesitation in recommending to others or using the service again in the future.
Marcus Grant – Woodgreen.
Thank you so much for the fantastic service you gave when coming to MicroSeal my sofa.
The service was friendly, quick and the whole experience was such an easy process. My sofa doesn’t feel, look or smell any different having been treated and I can now use it without the fear of having a spillage that will ruin it.
I would definitely recommend your service to anyone looking to protect any sort of precious fabric, it’s well worth it and I even got my Ugg Boots done too.
Thanks so much again.
Roxy – Clapham
Classic Rug Care cleaned several Persian Carpets for us and we were absolutely delighted with the results. The process breathed new life back into the carpets, making the colours vibrant once more and the textures again soft. We are now planning to have the rest of our rugs cleaned with Classic Rug Care.
Ms Sabri-Tabrizi – Kensington
I wanted to thank you very much for all the trouble you took to get me the right colour and kind of binding to repair the edges of the carpet – thank goodness. I nearly had to throw away the carpet but just could not bear to as I chose it when I was 7 years old at a carpet warehouse and I have had it now for 87 years and could not bear to throw it away and thanks to you it is still with me and admired by everyone. Thank you again.
Lilian – London
I would like to express my thanks and gratitude for the service that your company has provided. My rugs were restored to their beauty of days past. Impeccable customer service and prompt service provision. I would definitely recommend to a friend.
Mr T Dicker
We were absolutely delighted with the service Classic Rug Care provided when cleaning our three hall runners. The pick-up service was very convenient but we also enjoyed our visit to you when we chose to pick them up ourselves as we were passing, as you and your wife were so welcoming and friendly and you operate from a very beautiful site. The cleaning of the rugs couldn’t have been better. They literally look as good as new after three years of use in an area which attracts a lot of dirt as people pass through the front and back doors and along the hallway. There was not a mark on any of them when you had cleaned them. What a wonderful service. It’s been a pleasure dealing with you and we will be back in a couple of years! Many thanks indeed.
Mrs C Hansen
I highly recommend Richard Pruce and Classic Rug Care. I chose them initially because, from their website, they looked like experienced professionals (that is not the impression you get from many of the other).And so it is proved; every aspect of the service was truly excellent, from the polite phone call and quick collection, through the expert advice about dealing with moths that had infected one of my rugs, to the swift return. I found my rugs restored and beautifully cleaned; the colours show much more brightly now. Thank you Richard, for all your help and the excellent, five star service. Classic Rug Care are the best.
Mr N Drake
From collection to delivery, the service was extremely professional. The rug was not merely exceptionally well cleaned, but also protected. Classic Rug Care was highly recommended to me and my own experience confirmed the recommendation and more. Staff were courteous, knowledgeable ad flexible. What a great find! Thank you Classic Rug Care
Dr M Ahmed
Very pleasant and helpful to deal with. Took time and trouble over the phone to discuss my requirements, what you do etc, not at all pushy. Having looked at your website and spoken to you at some length on the phone I felt confident that my precious rug would be in good hands. Not cheap but you get what you pay for and I’s very pleased with the end result. Would recommend you to friends. If I had any other nice rugs I’d get you to clean and repair them too!
“We have gone to Classic Rug Care for carpet and Chinese Rug cleaning for several years. We have always been pleased with their work which is accompanied with courtesy & friendliness”
L. L. – St. John’s Wood, London.
“I have dealt with Classic Rug Care since I began my business 6 years ago and have always been nothing short of impressed by their professionalism and obvious knowledge. Both Ann and Richard have helped me in various, sometimes quite diverse, requests and in each case are efficient, helpful and unquestioningly go the extra mile that is so often called for. I would recommend them hugely and in fact have done so to all the Clients that I have supplied rugs to – for both maintenance and professional advice.”
Amy Kent – Bespoke Rugs
I have used Classic Rug Care for the last two years and I can honestly say what a pleasure it is to work with a company as professional as them. Richard constantly gives excellent advice on how to look after our fabrics and rugs within the club.
We have very expensive Luke Irwin rugs that have a silk and cotton mix which need to be cared and cleaned for in an expert manner in which Classic Rug Care do with ease and with great results.
Richard suggested that we have a few of our pieces of furniture be MicroSealed to stop the ingress of various stains, this has not only proved to work but has paid for itself threefold. I will shortly be speaking with Richard to arrange regular rotation of works for all our rugs. I sincerely recommend Classic Rug Care
JasonnReynold – Chief Engineer
The Arts Club –Piccadilly, London
“Classic Rug Care is an exemplary company and one I’d be happy to recommend anywhere. Last October I contacted the company one week before my baby was due to see if an urgent clean could be arranged following some building work. Ann, who answered my call, immediately (and unprompted) asked if there was any urgency for the work to take place, when I explained the situation she arranged for the work to take place only a matter of days later. My call was on Monday, and Richard and his colleague appeared the following day.
The work was carried out quickly and efficiently and every one of my carpets looked like new afterwards (no mean feat given that they are cream, include hall and stair carpets, that we have a dog and that building work had only just been completed). They were both so lovely – friendly and immensely helpful – and I was hugely touched to receive a congratulations card from them only a few days later.
I really can’t recommend Classic Rug Care highly enough – value for money, friendly and efficient, what more could a customer ask?
MrsMeira-Nelson – Blackheath, London.
“Thank you very much for MicroSealing our Luke Irwin Rug. We have been delighted with the results and feel very happy in the knowledge that our beautiful rug is well protected. I also found your team a delight to deal with and would recommend your services wholeheartedly.”
Mrs Hulme – Primrose Hill, London.
“Edmonde and I would like to write thanking you for all the care you have brought to our carpets over many years. The quality of your service and the care you take is of the highest quality. Our carpets and chairs all look bright and beautifully clean after you have done a job. Over the years you have been able to refurbish old rugs – including cutting them down where needed – and these have really come up like new. In addition the MicroSeal process you use seems excellent – our hall carpets are far less absorbent of stains. We should also like to say that you and your team are always easy to deal with and, if we may say so, a pleasure to have in the house.
That is why we have been happy to recommend you to the rest of our family as well as friends – all of whom have thanked us for the advice.”
Dr & Mrs Cannon – Chislehurst, Kent.
“I have received excellent service, door to door, including very good advice on the repairs needed for my antique Kashan Rug. I was very impressed with these repairs, in fact the renovation has highlighted the rug’s quality – cleaning has restored the rug’s texture and array of colours, and also brightened up the room – overall, the rug is now much more handsome – the price was reasonable.”
Dr J. Lambert – Cambridge.
“Very pleased with the quality of the cleaning and the repairs. Have used Classic Rug Care twice before and have also passed details to a friend who also used the service. Efficient service regarding collection and delivery of the rugs.
Mrs Mann – Chiswick, London.
“I had a very professional and pleasant experience working with both Ann and Richard at Classic Rug Care, not only did they make my rug look brand new, but they made several visits before to assess the rug and quote for the exact service I required. Richard also kindly popped back at no cost to examine a mohair ottoman I had concerns about and advised me on how best to clean it. I would recommend you use Classic Rug Care without any hesitation. It’s one of the last remaining old style family run businesses that care about your property with the utmost interest and the fact that I was recommended to the company by the person who supplied me the rug is testament enough that they know what they’re doing”
Happy Client, Mayfair London W1
Recommended by John Lewis….. Delivered on time”
Mrs G – Buckinghamshire
Used services “four or five times” why used “good previous experience”
Mrs Peters – Bromley, Kent.
More Information From Classic Rug Care
CLASSIC RUG CARE
Stapleford Abbotts, Essex
Call Free : 0800 69 50 777
Feel free to email us at
“We are very pleased with your service. Our rug, which was stained and grubby after several years of use, came back as new-fresh, clean and soft. We were also grateful for the collection and delivery which ensured careful treatment.”
Mrs Harris – Forest Hill, London.
For many other Testimonials about the services offered by Classic Rug Care please go to our Testimonials Page